churn-reduction
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Nick Mehta
Nick Mehta co-founded Gainsight in 2013 and spent 13 years as CEO building the defining customer success platform - growing it from a startup into a $1.1 billion unicorn acquired by Vista Equity Partners, and in the process creating an entirely new job category of Customer Success Manager now held by hundreds of thousands of professionals worldwide. A Harvard-educated biochemist turned serial entrepreneur with a penchant for Taylor Swift parody rap videos, he stepped down as CEO in August 2025 to make way for his hand-picked successor while continuing on the board.
Val Geisler
Val Geisler is a lifecycle marketing strategist and VP of Partner Programs at Digioh, best known for founding Fix My Churn and creating the 'Dinner Party Strategy' — a behavior-driven email onboarding framework that has powered 209% conversion lifts for SaaS and ecommerce brands. With 12+ years at the intersection of customer empathy and marketing systems, she has built advocacy programs at Klaviyo, grown retention email to 25% of company revenue at ByHeart, and hosted the Ecommerce Marketing School podcast. Her philosophy: emails are relationships, not broadcasts.