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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Your Feedback Stack Is Making the Questions Harder
Saas · Enterprise · Developer Tools

Your Feedback Stack Is Making the Questions Harder

Mopinion, Dovetail, Lyssna and PostHog each remove a different kind of research friction. The right choice depends less on feature count than on where evidence enters your team, who must find it and what decision comes next.

customer-feedback · user-researchRead →
Story
Nicereply Turns One Awkward Question Into a Business
Saas · Enterprise · Developer Tools

Nicereply Turns One Awkward Question Into a Business

The Slovak survey company built a business on the smiley faces you click after a support ticket closes - and Microsoft, Lenovo and HubSpot all pay attention to what those faces say.

nicereply · csatRead →