
For more than a decade, Empire Life's marketing chief has worked on one stubborn problem: turning a consequential financial purchase into a process people can actually navigate.

After two decades translating complicated businesses for customers, Court Elliott has taken on a different communications puzzle: giving a national insurance network one clear voice without sanding away its local character.

A seven-slide pitch became a digital lab. Now Imen Zitouni is applying the same test-and-learn discipline to a global insurance brand.