call-recording
(4)
NiCE
How a company that started by recording phone calls in Israel became the operating system for the world's customer service - and why every conversation you have with a big brand probably runs through it.
Avoma
It began as a fix for the world's most quietly expensive habit: the meeting nobody remembers. Nine years later Avoma runs the whole meeting lifecycle - booking, notes, coaching, forecast - for a thousand-plus companies, on a price list you can actually read.
MightyCall
MightyCall is a San Francisco-based cloud phone and call center provider that gives small and mid-sized businesses enterprise-grade telephony - virtual numbers, IVR, call routing, recording, dialers and analytics - without an IT department or a big budget. Grown out of the Infratel call-center software group, the company now serves more than 10,000 organizations across the US and Canada on a self-funded, subscription model.
Productive.ai
Productive.ai (legally Phoneic, Inc.) is a San Mateo, California startup that turns ordinary cell phone calls into finished work. Its AI Call Assistant records and transcribes business calls, then automatically generates summaries, notes, tasks and calendar events and logs everything into the user's CRM - so that when the call ends, the paperwork is already done. Founded by messaging-and-voice veteran Enlai Chu, the company targets real estate agents, salespeople, recruiters, mortgage and medical professionals, and won the National Association of REALTORS 2023 Pitch Battle.