
At Bottomline, a 15-minute Monday ritual reveals Monica Kozak's operating idea: performance travels farther when people know one another. Her route to the C-suite runs through literature, sports broadcasting, agency work, e-commerce and the difficult art of making financial technology feel human.

Four software companies reveal why customer communication is no longer one job. The useful question is not which platform does everything, but which system should decide, deliver, transact and keep the record.
Transforming the Way Businesses Pay and Get Paid