beacon
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Clearwater’s $8.4 billion bet on getting the numbers right
Investment accounting made Clearwater indispensable to finance teams. Now, with Enfusion, Beacon and new private owners, it wants a bigger job: connecting the trade to the final report.
Help Scout
Help Scout is a customer support platform built around a shared inbox, a self-service knowledge base (Docs), and an embeddable messaging widget (Beacon), now paired with AI features that draft replies and answer common questions. Founded in 2011 in Boston as a pivot from a web-design firm whose own support inbox was overflowing, the company sells a lighter, less ticket-heavy alternative to enterprise help desks like Zendesk. It operates as a fully remote, certified B Corporation serving more than 10,000 businesses across over 140 countries, including Buffer, Basecamp, Trello and Reddit.