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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

back-office-support

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Company
The Squash Court Startup Quietly Rolling Up America's Med-Spas
Health · Enterprise · Consumer

The Squash Court Startup Quietly Rolling Up America's Med-Spas

Two Harvard MBAs sketched a med-spa roll-up between squash matches. Six years later, Aesthetic Partners runs the back office for 20-plus clinics - and lets every founder keep their name on the door.

medical-aesthetics · practice-managementRead →
Company
wrrk
Enterprise · Saas · Ecommerce

wrrk

wrrk is an Austin-based customer-experience company that builds and runs fully-managed support organizations for high-growth brands. It blends vetted USA-based and Philippines-based agents with tooling and automation to deliver omnichannel customer service - phone, chat, email, SMS, social and marketplace - so startups and consumer brands get the reliability of an in-house team with the flexibility of an outsourced one. wrrk supports 125+ brands including Bombas, Supergoop, Taylor Stitch, Momofuku and AllTrails.

customer-support-outsourcing · customer-experienceRead →