back-office-support
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Editing Factory and the work a shopper never sees
A red hat, a disappearing background, and the unglamorous business of getting a product ready to sell. Editing Factory Limited built its pitch around image editing - then offered to help run the shop, too.
The Squash Court Startup Quietly Rolling Up America's Med-Spas
Two Harvard MBAs sketched a med-spa roll-up between squash matches. Six years later, Aesthetic Partners runs the back office for 20-plus clinics - and lets every founder keep their name on the door.
wrrk
wrrk is an Austin-based customer-experience company that builds and runs fully-managed support organizations for high-growth brands. It blends vetted USA-based and Philippines-based agents with tooling and automation to deliver omnichannel customer service - phone, chat, email, SMS, social and marketplace - so startups and consumer brands get the reliability of an in-house team with the flexibility of an outsourced one. wrrk supports 125+ brands including Bombas, Supergoop, Taylor Stitch, Momofuku and AllTrails.