b2b-support
(6)
Six Help Desks, One Fight Over Who Pays for the AI
SolarWinds, Supportbench, Intercom, TOPdesk, Vision Helpdesk and BMC are chasing the same support ticket in 2026 - but the price you see is rarely the price you pay once the AI meter starts running.
Pylon Wants to Kill Zendesk for the Slack Generation
The Y Combinator startup rebuilt customer support for B2B companies who live in Slack, not ticket queues. Now it has $51M and 750+ customers betting it is right.
Thena Wants to Kill the Support Ticket, Starting Inside Slack
A four-founder startup out of Branch is betting that B2B support belongs where customers already talk - Slack, Teams, email - and that AI agents, not queues, should do the routing. The incumbents it is chasing are Microsoft, Atlassian, Oracle, EasyVista, and Text.
Eight Help Desks Circling Your Next Support Ticket
InvGate, Jitbit, USU, Thena, Kustomer, SolarWinds, ProProfs and SAP all want to run your support queue. Here is how the help desk software field actually splits - and who each one is really built for.
The Help Desk Is Becoming the Company’s Nervous System
Eight support platforms are racing to turn scattered customer conversations into coordinated action. The winning choice depends less on an AI checklist than on where your company’s real work already happens.
Six Ways AI Is Rewriting the Customer Support Desk
HappyFox, Oracle, Supportbench, Pylon, Microsoft and USU all promise smarter service. Their real differences reveal the six decisions every support leader must make before buying.