
He cleaned snow from German train platforms before dawn, learned enterprise software from the inside, and turned one stubborn question into two companies: why do expensive tools so often fail the people using them?

Candu, Churn360, Churned, Avoma, Velaris, Apty, Cast - and SAP - are all chasing the same moment: when a customer quietly decides whether to stay. This is the software built to fight churn, and the AI agents now doing the fighting.