ai-support
(7)
Supportbench
The Vancouver company betting that B2B support is a different sport than B2C - and building the account-aware help desk to prove it.
LiveHelpNow
Your support platform should make your team feel unstoppable.
HappyFox
Rated higher than Zendesk and Salesforce Service Cloud on G2, HappyFox delivers greater flexibility, exceptional customer support, and a lower total cost of ownership.
Groove
For a decade Groove sold the un-flashy help desk small teams actually wanted - a shared inbox, a knowledge base, and a founder who published the company's revenue for the world to read.
Deskpro
Deskpro is a helpdesk and customer support platform that unifies email, live chat, voice, social media, SMS and WhatsApp into a single ticketing system. Founded in 2001 and bootstrapped for over two decades, it stands out by offering both cloud and on-premise deployment, making it a fit for regulated and privacy-sensitive organizations that need to keep support data in their own environments. In June 2024 it raised a $25M Series A from Elsewhere Partners, appointed Brad Murdoch as CEO, and opened a global headquarters in Austin, Texas.
Rinsed
Rinsed is a New York-based vertical SaaS company that builds a customer relationship management (CRM) platform purpose-built for the car wash industry. It plugs into a wash's existing point-of-sale hardware and helps operators grow and retain unlimited-wash membership subscriptions through automated email and text marketing, online sign-ups, churn-reduction tools, salesperson coaching, and business analytics. Founded in 2019 and backed by Founders Fund, Bedrock Capital, VMG Technology and Y Combinator, Rinsed serves more than 3,000 car washes across the U.S. and Canada.
Atlas
Atlas is an AI-first customer support platform that pitches itself as a modern replacement for Intercom and Zendesk. It combines ticketing, an omnichannel inbox (chat, email, WhatsApp, SMS, Slack Connect, Discord), session recording, customer timelines, a help center and AI agents (Autopilot and Copilot) so support teams can resolve issues faster by understanding customers more completely. Founded in 2021 by Jon O'Bryan and Rahul Asati and backed by Y Combinator (W22), Atlas is built around the idea that great support drives growth rather than being a cost center.