PricingLoginTell your story
Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

ai-customer-service

(2)
AllCompaniesPeopleStoriesProducts
Legend
Anand Janefalkar Put the Smartphone on Hold - Then Rebuilt the Call Center Around It
Founder · Engineer · Executive

Anand Janefalkar Put the Smartphone on Hold - Then Rebuilt the Call Center Around It

A misspelled surname, a car phone in a movie and years spent making smartphones taught Anand Janefalkar the same lesson: technology works best when it gets out of the conversation. UJET is his decade-long attempt to make customer service behave accordingly.

anand-janefalkar · ujetRead →
Legend
Chris Bache Built a Company by Calling the Leads Everyone Else Had Forgotten
Founder · Executive · Operator

Chris Bache Built a Company by Calling the Leads Everyone Else Had Forgotten

One experiment with a pile of neglected sales leads revealed a $400,000 answer. Chris Bache spent the next decade turning that answer into Hatch, then carried it through Y Combinator and a $270 million acquisition by Yelp.

chris-bache · hatchRead →