Leon Chaddock spent 15 years watching contact centers drown in tweets, DMs and chat windows. Sentiment is his answer - one inbox, a low-code bot builder, and a bet that AI can handle half the queue without anyone noticing.
Vectara is a Palo Alto-based enterprise AI company building a trusted, end-to-end platform for retrieval-augmented generation (RAG) and AI agents. Founded in 2022 by former Google AI researchers, it lets companies embed grounded, citation-backed GenAI - conversational assistants, semantic search, and agents - into their products while actively detecting and correcting hallucinations at runtime. Its stack includes the Boomerang embedding model, the RAG-tuned Mockingbird LLM, the open-source Hughes Hallucination Evaluation Model (HHEM), and a Guardian Agent layer, positioning Vectara as a leader in factual, secure, compliance-ready enterprise AI.
Conversica builds Revenue Digital Assistants - AI agents that hold real, two-way conversations with leads, customers and prospects via email, SMS and chat. Founded in 2007 and rebranded in 2025 as 'The Conversation Company,' the San Francisco-based platform helps enterprise sales, marketing and customer success teams turn millions of contacts into qualified, booked, retained revenue.