agentic-orchestration
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Matt Clare
Filmed on the expo floor of CCW 2026, this CX Today conversation with UJET's Matt Clare cuts against the deafening tradeshow chorus of 'automate everything.' Instead of using AI to stop customers from reaching out, UJET's newly acquired Spiral analyzes 100% of customer conversations to explain WHY customers are calling, so companies can fix the underlying problem. Clare argues that people still trust people, that AI's real job is to superpower human agents rather than replace them, and that customers deserve choice in how they get help. The talk touches on UJET's brandable mobile and chat SDK, its analytics-to-action loop, and the emerging world of agentic experience orchestration.
Full Harvest
Full Harvest built the first business-to-business online marketplace connecting farmers with commercial produce buyers to sell fruits and vegetables of every grade, including surplus and imperfect produce that would otherwise rot on the farm. Founded in San Francisco in 2015 by Christine Moseley, the company raised roughly $45 million to digitize a produce supply chain that had run largely offline, tackling the fact that more than a quarter of edible produce never leaves the farm. In its latest chapter, Full Harvest is repositioning around FullHarvest.ai, an agentic orchestration layer that applies a decade of produce data and network relationships to coordinate the volatile, fragmented food supply chain.