agent-experience
(5)
Your Contact Center Is Quietly Asking to Be Replaced
The warning signs rarely arrive as one spectacular failure. They show up as extra tabs, stalled AI pilots, spreadsheet reporting and channels that still cannot carry a customer's context.
Sharpen
The Indianapolis contact-center company that bet on the phone call - and is now teaching it to answer itself.
Netlify
Netlify is the platform that taught the modern web to ship fast. Founded in 2014 by Mathias Biilmann and Christian Bach, it pioneered the Jamstack architecture and a Git-driven workflow that turned every push into a production deploy. Today, more than five million developers and companies like Twilio, Unilever, and Peloton run on Netlify's global edge network - and the company is reinventing itself again around AI agents that ship code on behalf of humans.
Akash Talyan
Akash Talyan is a Product Designer at Zip (ziphq.com), a San Francisco-based AI procurement platform valued at $2.2 billion. He leads design for the agent experience team, building the human-AI interfaces that power enterprise procurement automation. With a Master's in Human-Computer Interaction from Georgia Tech and a career spanning Coinbase, Verily Life Sciences, and Lucid Software, Akash brings rare depth to the challenge of making agentic AI workflows feel intuitive to real enterprise users.
Mathias Biilmann Christensen
Mathias (Matt) Biilmann Christensen is a Danish-born entrepreneur who went from music journalist to Silicon Valley CEO. He co-founded Netlify in 2014, coined the term 'Jamstack' that reshaped modern web development, and most recently introduced 'Agent Experience (AX)' — the idea that software must be designed not just for humans but for the AI agents that increasingly act on their behalf. Netlify now serves 35 million+ websites and raised $212M total including a $105M Series D in 2021.