PricingLoginTell your story
Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

ada

(2)
AllCompaniesPeopleStoriesProducts
Story
AI Customer Service Agents Are Closing Tickets Without You
Ai · Saas · Enterprise

AI Customer Service Agents Are Closing Tickets Without You

Intercom's Fin, Ada, Forethought, Gupshup, Five9 and Amazon are racing to build support agents that resolve tickets on their own. As the platforms buy up the startups, here is who does what - and where the real money is going.

ai-customer-service · customer-supportRead →
Story
AI Customer Service Agents Are Eating the Call Center
Ai · Enterprise · Saas

AI Customer Service Agents Are Eating the Call Center

A pack of well-funded startups - Decagon, Ada, Uniphore, Omilia - plus Amazon, Kore.ai, Capacity and Five9 are teaching software to resolve support tickets end to end. The prize is a customer service market worth hundreds of billions, and the humans who used to answer the phone.

ai-customer-service · customer-support-automationRead →