You would not necessarily predict that the person to fix specialty drug paperwork would hold a Ph.D. in genetics. Eesha Sharma does. Before Lamar, she consulted for government and biotech on precision medicine and artificial intelligence, and by her own account worked on an AI model used to help optimize a COVID vaccine and on modeling DNA hybridization energy. This is a resume pointed at the frontier of biology.
She pointed it, instead, at administrative friction. Sharma co-founded Lamar Health during the pandemic and took it through Y Combinator's Winter 2021 batch. The throughline, if you squint, is coherent: precision medicine only matters if patients can actually get the precise medicine, and the thing standing between them and it is frequently not science but process. Working on the drug and working on the approval turn out to be two halves of the same problem.
That quote, from the CEO of infusion partner Uptiv Health, is worth reading closely because it describes the actual value proposition better than a metric can. The benefit is not that the software is impressive. It is that it lets a healthcare business spend its human attention on humans. When a customer publicly says a vendor freed up its people, that is the version of ROI that tends to survive contact with a renewal conversation.