workforce-engagement-management
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The Contact Center Has Plenty of Data. SuccessKPI Wants It to Make a Decision.
SuccessKPI built its business around a stubborn enterprise problem: customer conversations generate mountains of evidence, but too little action. Its platform connects the listening, scoring, coaching and staffing work that contact centers usually handle in separate systems.
Genesys
Genesys is a global customer experience and contact center software company that helps more than 8,000 organizations across 100+ countries orchestrate personalized, AI-powered interactions across voice and digital channels. Its flagship Genesys Cloud CX platform combines omnichannel routing, self-service, conversational and agentic AI, and workforce engagement management into a single cloud service. Founded in 1990 as a computer-telephony integration startup, Genesys today operates an 'Experience Orchestration' model with roughly $2.4 billion in annual revenue and Genesys Cloud ARR approaching $2.2 billion.