
She went from Bain Capital to Dell's $4 billion online consumer business, then from the San Diego Padres to banking software. The connecting idea is wonderfully unfashionable: listen closely, remove friction, and help the customer win.

She holds a college kills record, once planned to play pro volleyball in Europe, and walked into a bank in 2010 knowing nothing about banking. Today she runs marketing and client experience for a $80-billion regional institution.