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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Six Live Chat Tools and the Bubble That Runs Your Website
Saas · Enterprise · Developer Tools

Six Live Chat Tools and the Bubble That Runs Your Website

HelpCrunch, WATI, Pure Chat, LivePerson, Rocket.Chat and Provide Support all sell the same small box in the corner of your screen. The differences between them explain how customer support quietly turned into a software industry worth billions.

live-chat · customer-supportRead →
Story
Live Chat Software Grew Up and Learned to Sell
Saas · Ai · Enterprise

Live Chat Software Grew Up and Learned to Sell

Eight companies - from a free widget called tawk.to to Salesforce's new AI seller Piper - are fighting over the little box in the corner of your screen. The chat bubble stopped answering questions and started closing deals.

live-chat · customer-supportRead →
Story
Live Chat Software Split Into Four Tribes That Won't Merge
Saas · Enterprise · Developer Tools

Live Chat Software Split Into Four Tribes That Won't Merge

Sprinklr, ProProfs, WATI and Crisp all sell conversations with customers. They have almost nothing else in common - and that tells you where support software is heading.

live-chat · customer-supportRead →