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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Legend
Mark Heys and the Art of Seeing the Customer Before They Leave
Founder · Engineer · Executive

Mark Heys and the Art of Seeing the Customer Before They Leave

Before customer success had a proper cockpit, Mark Heys was already tracing the signals. His career explains how an overlooked internal problem became ChurnZero - and why the quiet work of infrastructure can shape an entire category.

mark-heys · churnzeroRead →
Legend
Ellison Williams Made Privacy Compute
Founder · Engineer · Executive

Ellison Williams Made Privacy Compute

A pure mathematician left a classified career to make encrypted data useful. A decade later, her real product may be the permission to ask better questions without revealing the questioner.

ellison-anne-williams · enveilRead →