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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

vitally

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Story
The Retention Stack Fighting to Keep You From Cancelling
Saas · Developer Tools · Enterprise

The Retention Stack Fighting to Keep You From Cancelling

Inline Manual coaches users inside the app while Vitally tracks whether they stay. Two sides of a quiet industry built on one anxious question - will you renew?

customer-success · digital-adoptionRead →
Story
Vitally Made Keeping Customers the Whole Game
Saas · Enterprise · Developer Tools

Vitally Made Keeping Customers the Whole Game

The Brooklyn software company built a business on a plain bet: in B2B SaaS, the money isn't in the first sale, it's in never losing it. Here's how customer success turned into a category worth fighting over.

vitally · customer-successRead →