verloop
(3)
Voice AI Agents Are Eating the Chatbot Business Alive
In 2026 the tidy world of customer-service chatbots split in two. On one side, legacy vendors like LivePerson and Verloop.io are being sold for parts; on the other, voice-native upstarts like Retell AI and deep-pocketed enterprise players like Kore.ai race to answer your next call in under a second.
Voice AI Is Eating the Call Center, One Angry Caller at a Time
Observe.AI, PolyAI, Botpress, Forethought and a shrinking pack of rivals are racing to replace hold music with software that talks back. The funding says they are winning. The person still stuck on the line is not so sure.
Verloop Spent a Decade on the Chat Window. Nurix Just Bought It
The Bengaluru company built its business on automating customer support one message at a time, handling more than 20 million conversations a month. In July 2026, Mukesh Bansal's Nurix AI bought it - just as the category it helped pioneer turned into a multi-billion-dollar race.