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Emily Garza is a customer success executive, founder, and one of the most recognized voices in the CS profession. As Head of Customer Engagement at Unit21 - an AI-powered fraud and AML risk platform trusted by 200+ financial institutions - she oversees the entire post-sale customer journey. She is also the founder of ValueCSwithEmily, a platform and community that produces podcasts, articles, and resources for CS professionals. Named a Top 25 Customer Success Influencer in 2023 and a Top 100 CS Strategist in 2021 and 2022, Garza built her career scaling CS organizations from the ground up at companies like Fastly and Proton.ai, growing recurring revenue from $60M to $300M+ at Fastly alone.

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