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Saas · Enterprise · Ai
The Support Ticket Is Dying and Slack Is Holding the Knife
A new class of B2B support tools - Plain, Front, TeamSupport - is betting customers never wanted a help desk. They wanted an answer in the channel they were already in, and the old guard from BMC to USU is scrambling to catch up.
customer-support-software · b2b-saasRead →
Saas · Enterprise · Platform
Eight Help Desks Circling Your Next Support Ticket
InvGate, Jitbit, USU, Thena, Kustomer, SolarWinds, ProProfs and SAP all want to run your support queue. Here is how the help desk software field actually splits - and who each one is really built for.
help-desk-software · itsmRead →