Emily Garza is a customer success executive, founder, and one of the most recognized voices in the CS profession. As Head of Customer Engagement at Unit21 - an AI-powered fraud and AML risk platform trusted by 200+ financial institutions - she oversees the entire post-sale customer journey. She is also the founder of ValueCSwithEmily, a platform and community that produces podcasts, articles, and resources for CS professionals. Named a Top 25 Customer Success Influencer in 2023 and a Top 100 CS Strategist in 2021 and 2022, Garza built her career scaling CS organizations from the ground up at companies like Fastly and Proton.ai, growing recurring revenue from $60M to $300M+ at Fastly alone.
Tyler Allen is the CEO of Unit21, the AI risk infrastructure company he helped build from the ground up as its founding software engineer in 2019. Starting by writing Unit21's earliest lines of code, he progressed through Head of AI and COO before being appointed CEO in April 2026, succeeding co-founder Trisha Kothari. Under his AI leadership, customer usage of Unit21's AI Agents grew 30x in a single quarter. Unit21's platform now handles over 200,000 monthly reviews, has detected $14 billion in suspicious activity, and files approximately 5% of all U.S. SARs submitted to FinCEN.