Joseph D'Souza started with a chatbot for stranded policyholders. The more valuable business was hiding behind the call center: helping insurance employees find the one trustworthy answer buried across PDFs, portals, inboxes, and shared drives.
arqu is a San Francisco-based, tech-enabled wholesale insurance brokerage rebuilding how large, complex commercial risks are placed in the roughly $100bn US Excess & Surplus (E&S) market. Rather than acting as a quick-quote platform, arqu pairs experienced broker teams with proprietary software that pre-underwrites every risk in depth, giving retail brokers and capacity providers better data, faster placements, and sharper pricing. It focuses on construction, real estate, energy, and environmental risks and works with 20 of the largest retail brokerages in the country.