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The AI Contact Center Land Grab, in Eight Companies
Dialpad, UJET, Regal, Twilio, Bright Pattern, Kustomer, Mitel and XCALLY are all chasing the same moment - the second a customer reaches out. Here is how eight very different companies are betting on what happens when AI picks up the phone.
Three Words, Three Meanings: The Quiet Fiction of 'Built on Google Cloud'
"Built on Google Cloud" gets stamped on countless vendor slides, but the phrase hides at least three very different relationships: renting infrastructure as an ordinary GCP tenant, holding a Google Cloud Marketplace listing, or being co-built and resold by Google as its own first-party product. Buyers can't tell them apart from a logo. This piece unpacks the distinction and shows where UJET actually sits: Google sells Google Cloud CCAI Platform, powered by UJET, as its own contact center offering, managed, delivered and supported by Google, a level of commitment that a marketplace listing or shared hosting does not confer.