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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

ticketing-systems

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Story
Six Help Desks and the Price of Choosing Wrong
Saas · Enterprise · Tool

Six Help Desks and the Price of Choosing Wrong

Deskpro, Text, Help Scout, SupportBee, Kayako and InvGate all promise order. The useful question is not which has the longest feature list, but which kind of support operation you actually intend to run.

help-desk-software · customer-support-softwareRead →
Story
Six Help Desks, Six Different Ideas of Support
Saas · Enterprise · Tool

Six Help Desks, Six Different Ideas of Support

Intercom, ProProfs, Jitbit, LiveAgent, Giva and SysAid all promise to tame the queue. Their real differences begin with what each one believes a support team should become.

help-desk-software · customer-supportRead →