ticketing-software
(2)Story
Story
Saas · Ai · Enterprise
Thena Bets B2B Support Belongs in Slack, Not a Portal
A Mountain View startup thinks the support ticket is the wrong shape for B2B, and it is squaring up against ServiceNow, HubSpot and SAP to prove customers would rather get help where they already talk.
thena · b2b-customer-supportRead →
Saas · Enterprise · Tool
Eight Help Desks, Eight Very Different Jobs
The best support platform is not the one with the longest feature list. It is the one that fits where your requests begin, what your agents must know and how far each case has to travel.
help-desk-software · customer-support-softwareRead →