theme-parks
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NBCUniversal’s Second Century Runs Through the Fandom Machine
The company that helped teach America to watch television now has to make broadcast, streaming, cinema and theme parks behave like one business. Its advantage is not a single screen - it is the loop between them.
United Parks & Resorts
The company once called SeaWorld Entertainment quietly renamed itself United Parks & Resorts - and in doing so admitted that a killer whale was no longer the whole story.
Herschend Family Entertainment
The company behind Dollywood and Silver Dollar City turned a single Missouri cave into North America's largest family-owned attractions empire - and it runs the whole thing on a management theory most boardrooms would never say out loud: love.
Comcast
Comcast built a $123.7 billion business by owning more of the trip from socket to screen than almost anyone else. Now it is pulling that empire apart to see whether focus can do what scale no longer does.
Shapewear, Roller Coasters, and Borrowed Cars Walk Into a Contact Center
Three companies that couldn't look less alike — SPANX in shapewear, Herschend in theme parks, and Turo in car sharing — turn out to share the same architecture underneath: a CRM-first, cloud-native contact center on UJET, no stored PII, deployment measured in weeks or hours, and one hard number each that moved. This profile examines the common pattern behind three very different customer-experience turnarounds.