text-analytics
(13)
Voxco
A New Era for Human Understanding.
Thematic
One trusted view of your customer, built from the bottom up across every channel - from raw feedback to confident action.
SentiSum
AI-native CX intelligence that tells you what's breaking, what it's costing, and what to fix.
Viable
The AI that read your customer feedback so you didn't have to - one of the first companies to turn GPT-3 into a working analyst.
Medallia
Medallia unifies every customer signal and applies industry-leading AI to deliver the intelligence and outcomes today's leaders need to transform their business.
Keatext
The Montreal company teaching machines to read the feedback businesses collect but rarely finish reading.
Kapiche
The AI feedback analytics platform that reads every customer conversation - not just the 5% who fill out your survey - and tells you what it costs you.
InMoment
How a restaurant-survey startup from Utah became the connective tissue between what customers say and what companies actually do about it.
Idiomatic
Idiomatic built a machine that reads every complaint so support teams don't have to - one custom-tuned category at a time.
Prosa.ai
Prosa.ai is an Indonesian deep-tech company that builds natural language processing and speech technology for Bahasa Indonesia. Founded in 2018 by ITB academics and an industry veteran, it develops NLP APIs, speech-to-text and text-to-speech engines, voice biometrics, chatbots and analytics that let banks, insurers, government agencies and enterprises understand and act on Indonesian-language text and voice data - a market largely underserved by global AI providers.
SurveySensum
SurveySensum is an AI-enabled customer experience and feedback platform that lets mid-to-large enterprises build, distribute, and analyze NPS, CSAT, CES, employee, and market-research surveys in real time. Founded in 2019 by Rajiv Lamba as a product of NeuroSensum, it positions itself as an affordable, execution-focused alternative to enterprise stacks like Qualtrics and Medallia, pairing omnichannel survey distribution with AI-driven text and sentiment analytics and closed-loop action management.
dMetrics
dMetrics is an AI company that builds Minsky, a natural-language-processing platform letting non-technical subject-matter experts create their own AI models to read, track, and analyze huge volumes of messy text - without writing code. Founded by two MIT machine-learning PhDs, the company started by decoding healthcare conversations across social media and now serves financial, pharmaceutical, and public-sector customers, including a five-year, $99.5M U.S. Department of Defense production contract for open-source threat analysis.
Quid
Quid is an AI-powered consumer and market intelligence platform that reads billions of structured and unstructured data points - news, social posts, reviews, patents, forums - and turns them into business outcomes. Born from the 2020 merger of NetBase (social listening) and Quid Inc. (AI text analytics and network visualization), the company now sells a workflow platform (Q Platform) and a library of AI agents (Q Agents) so brands can see what's coming and decide what to do about it before competitors do.