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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Teneo.ai Wants Your Contact Center to Stop Guessing
Ai · Enterprise · Saas

Teneo.ai Wants Your Contact Center to Stop Guessing

The Stockholm company behind the Teneo platform is betting enterprises want AI agents that resolve calls at 99% accuracy - and that they would rather bolt that onto Genesys, Amazon and the rest than rip anything out.

teneo · conversational-aiRead →
Story
Teneo.ai Bets the Contact Center on Boring, Reliable AI
Ai · Enterprise · Saas

Teneo.ai Bets the Contact Center on Boring, Reliable AI

While Zendesk rewires customer service around outcome-priced AI agents, Sweden's Teneo.ai is chasing the same market with a different promise: 99% accuracy, no LLM output reaching your customers, and voice bots that answer millions of calls a month.

teneo · conversational-aiRead →