techsee
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TechSee
TechSee is an Israel-based enterprise software company that uses computer vision, augmented reality and multimodal generative AI to add sight to customer service. Its Sophie AI platform lets customers and technicians point a smartphone camera at a device so the system can recognize the product, diagnose the issue and guide a step-by-step fix - either fully self-service or as an assist for a human agent. Founded in 2015, TechSee works with global brands such as Verizon, Vodafone, Orange and Telus to raise first-call resolution and cut costly truck rolls.
Eitan Cohen
Eitan Cohen is the CEO and co-founder of TechSee, a Tel Aviv-based company that pioneered visual and agentic AI for customer service. Trained in computer science and psychology at Tel Aviv University, Cohen has spent two decades building and selling technology companies. He started TechSee in 2015 after realizing that voice and text support could not solve the everyday frustration of guiding someone through a technical problem they could see but not describe. Under his leadership, TechSee's computer-vision and augmented-reality platform now serves more than 1,000 customers, including Fortune 500 brands, and reports avoiding millions of technician visits each year.