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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
How Oracle, Groove, SysAid and LiveAgent Split Support
Saas · Enterprise · Developer Tools

How Oracle, Groove, SysAid and LiveAgent Split Support

Four companies, four very different bets on how a business should answer its customers - from Oracle's enterprise heft to a bootstrapped help desk built in Slovakia.

help-desk-software · customer-supportRead →
Story
Six Help Desks, Six Different Ideas of Support
Saas · Enterprise · Tool

Six Help Desks, Six Different Ideas of Support

Intercom, ProProfs, Jitbit, LiveAgent, Giva and SysAid all promise to tame the queue. Their real differences begin with what each one believes a support team should become.

help-desk-software · customer-supportRead →