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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition
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Help Desk Software Is Split Between Giants and Gmail
Saas · Enterprise · Developer Tools

Help Desk Software Is Split Between Giants and Gmail

Four companies - BMC Software, ProProfs, Hiver, and SupportBee - show how the help desk market pulled apart into enterprise heavyweights and scrappy shared-inbox tools. Here is how each one decided to answer your support email.

help desk software · customer supportRead →