support-ticketing
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Letterbook
Letterbook is an AI-native customer support platform built for startups and lean teams. It connects to a company's inbox, database, and Stripe, then uses AI to triage tickets, draft resolutions, and build a knowledge base - all reviewed by a human before sending. Founded in 2023 by Dawson Chen and Ethan Hou and backed by Y Combinator (S23), it positions itself as the modern alternative to Zendesk, Freshdesk, Intercom, and Front.
Freshworks
Freshworks is a cloud-based business software company that builds easy-to-use customer service, IT service management and CRM tools for companies that found legacy enterprise software too complicated and too expensive. Founded in Chennai in 2010 as Freshdesk, it became the first India-born SaaS company to list on Nasdaq in 2021 and now serves tens of thousands of customers worldwide with an AI assistant, Freddy, woven through its products.