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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

support-operations

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Company
Supportbench
Saas · Enterprise · Ai

Supportbench

The Vancouver company betting that B2B support is a different sport than B2C - and building the account-aware help desk to prove it.

customer-support · b2b-supportRead →
Company
Assembled
Saas · Ai · Enterprise

Assembled

Assembled is a San Francisco-based software company building the workforce management and AI agent platform for modern customer support teams. Founded in 2018 by three Stripe veterans, it now helps companies like Stripe, Robinhood, GoFundMe, Etsy, and Intercom forecast demand, schedule agents, and resolve a growing share of tickets with AI across chat, voice, and email.

workforce-management · customer-supportRead →