The Los Angeles fintech approves about nine of ten shoppers for the purchases nobody plans for - car repairs, root canals, new glasses, the dog's surgery - and charges no fees of any kind. Here is how a rejected loan application became a billion-dollar company.
Letterbook is an AI-native customer support platform built for startups and lean teams. It connects to a company's inbox, database, and Stripe, then uses AI to triage tickets, draft resolutions, and build a knowledge base - all reviewed by a human before sending. Founded in 2023 by Dawson Chen and Ethan Hou and backed by Y Combinator (S23), it positions itself as the modern alternative to Zendesk, Freshdesk, Intercom, and Front.