
The Stockholm company behind the Teneo platform is betting enterprises want AI agents that resolve calls at 99% accuracy - and that they would rather bolt that onto Genesys, Amazon and the rest than rip anything out.
The Swedish company behind a Loebner-winning chatbot now runs more than 17,000 AI agents for the likes of Telefonica and Swisscom - and finds itself at a crossroads as cash-rich rivals like Uniphore reshape the market it helped invent.