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ceo61 founder22 co-founder20 saas16 seed funding14 uc berkeley14 y combinator13 startup founder12 stanford12 san francisco11 founder ceo11 new york startup9 machine learning9 computer vision8 fintech8 robotics7 new york6 san francisco startup6 climate tech6 digital health6 ai5 saas founder4 mckinsey4 decarbonization4 harvard4 edtech4 agentic ai4 ai infrastructure4 entrepreneur first3 hr tech3 yc w243 university of pennsylvania3 marketplace3 forbes 30 under 303 wharton3 cofounder3 harvard business school3 co-ceo3 ai agents3 enterprise ai3 physical ai3 reinforcement learning3 mit3 deep learning3 startup3 developer tools3 healthcare technology3 health tech3 renewable energy3 los angeles3 healthtech3 crypto3 open source3 legaltech3 stanford phd3 ai recruitment2 london startup2 oxford physics2 future of work2 voice ai2 deloitte fast 502 seed round2 fintech founder2 multimodal ai2 neuromodulation2 inventor2 neuroscience2 deep tech2 business intelligence2 data science2 data infrastructure2 venture capital2 austin startup2 cornell hotel school2 defense tech2 stanford computer science2 telehealth2 drug discovery2 biotech2 life sciences ai2 spacex2 value-based care2 drones2 3d printing2 upenn2 medical devices2 family business2 usc gould2 human-centered ai2 ai healthcare2 ai founder2 neurotechnology2 biotech founder2 silicon valley2 sensor fusion2 lidar2 remote patient monitoring2 telemedicine2 ceo co-founder2 care coordination2 deeptech2 bengaluru startup2 public health2 green hydrogen2 direct-to-consumer2 d2c2 e-commerce2 supply chain2 women founders2 clean energy2 materials science2 energy storage2 healthcare ai2 legal tech2 construction technology2 circular economy2 proptech2 real estate technology2 enterprise software2 group travel2 yale law school2 social impact2 blockchain2 defi2 latin america2 stanford mba2 healthtech founder2 adtech2 northwestern university2 logistics2 matthew wilson1 jack and jill1 jackandjill.ai1 conversational ai1 omnipresent1 veratrak1 creandum1 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Michael Lai is the CEO and co-founder of Sitejabber, a consumer review platform that has served more than 100 million shoppers and collected over 10 million reviews, and of SmartCustomer, an unbiased brand discovery tool launched in 2025. A Stanford computer scientist and Harvard MBA, he started Sitejabber in 2007 after a co-founder couldn't tell whether an online medical-equipment seller was a scam. His work sits at the intersection of consumer trust, transparency, and the messy fight against fake reviews and AI-generated content.

michael laisitejabbersmartcustomerconsumer reviewsonline reputationtrust and transparency