slack-connect
(2)
Marty Kausas
Marty Kausas is the Co-Founder and CEO of Pylon, the AI-native B2B customer support platform he built after leaving Airbnb and spending 18 months failing at other ideas. Founded in November 2022 alongside Advith Chelikani and Robert Eng, Pylon has raised $51 million from Andreessen Horowitz, Bain Capital Ventures, General Catalyst, and Y Combinator - reaching 1,500+ customers and positioning itself as the definitive alternative to Zendesk for complex, multi-stakeholder B2B environments. Kausas is known for his systematic founder-led sales approach, LinkedIn content dominance, and the bold ambition to build a $10 billion+ public company.
Pylon
Pylon is the AI-native customer support platform built specifically for B2B companies. It unifies tickets across Slack Connect, Microsoft Teams, Discord, email, and in-app chat into a single inbox, automates routine work with AI agents, and surfaces account-level intelligence for post-sales teams. Backed by a16z, Bain Capital Ventures, General Catalyst, and Y Combinator.