Shapewear, Roller Coasters, and Borrowed Cars Walk Into a Contact Center

Three companies that couldn't look less alike — SPANX in shapewear, Herschend in theme parks, and Turo in car sharing — turn out to share the same architecture underneath: a CRM-first, cloud-native contact center on UJET, no stored PII, deployment measured in weeks or hours, and one hard number each that moved. This profile examines the common pattern behind three very different customer-experience turnarounds.