service-desk
(4)
How InvGate, ServiceNow, Gladly and TeamSupport Split the Help Desk
Four service platforms, four arguments about what support should actually feel like. One bets on tickets, one on the enterprise machine, one on the person, one on the account - and buyers are picking sides.
Eight Help Desks Circling Your Next Support Ticket
InvGate, Jitbit, USU, Thena, Kustomer, SolarWinds, ProProfs and SAP all want to run your support queue. Here is how the help desk software field actually splits - and who each one is really built for.
Eight Help Desks, Eight Very Different Jobs
The best support platform is not the one with the longest feature list. It is the one that fits where your requests begin, what your agents must know and how far each case has to travel.
Eight Support Platforms, Eight Very Different Jobs
Help Scout, Hiver, Kustomer, Ivanti, SolarWinds, Salesforce, Atlassian and Front all promise better service. The useful question is not which has the longest feature list, but which kind of work your team is actually trying to improve.