self-service-support
(3)
Forumbee
Build a thriving online community and knowledge base to engage users, deflect tickets, and accelerate product adoption.
AnswerHub
The enterprise Q&A platform that let Epic Games, Unity, and IBM build their own Stack Overflows - born from DZone's developer empire, now part of IgniteTech's software portfolio.
Zingtree
Zingtree is a Palo Alto-based CX automation company that turns tangled customer-service procedures into clear, no-code decision trees and AI-guided workflows. Its platform helps enterprise support teams and their customers make faster, more accurate decisions - powering agent scripting, agent assist, and self-service across regulated industries like finance, insurance, and healthcare, where its rule-based, audit-ready approach keeps AI answers on-policy at scale.