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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

salesforce-experience-cloud

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Story
Your Community Migration Ends Where the Admin Work Begins
Saas · Enterprise · Social

Your Community Migration Ends Where the Admin Work Begins

Moving members is the visible job. The lasting work is designing permissions, identity, moderation and releases that a real team can safely operate after launch.

community-migration · community-managementRead →
Company
Arcsona
Enterprise · Saas · Developer Tools

Arcsona

Arcsona spent years doing the unglamorous work of making enterprise CRM behave. Now the Campbell consultancy is turning what it learned into reusable Salesforce products - without abandoning the complicated implementations that built its name.

salesforce-consulting · crm-implementationRead →
Story
Community Platforms Put to the Member Test
Saas · Enterprise · Social

Community Platforms Put to the Member Test

Salesforce, Personify and Patreon promise different versions of belonging. A close look at the member journey - with Threado as a cautionary coda - shows where each experience connects, converts and creates friction.

community-platforms · customer-experienceRead →