
A father of four helped create a screen-free communicator for children. Then businesses started ordering it, sending the Relay co-founder toward hotel corridors, factory floors, and a different idea of what a radio could do.

The ArenaCX founder borrowed a supply-chain idea, tested it inside a wireless company, and spun the result into a marketplace where customer-service vendors compete on performance. His larger bet is that procurement can be both more rigorous and more humane.