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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

regal

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Story
The AI Contact Center Land Grab, in Eight Companies
Saas · Ai · Enterprise

The AI Contact Center Land Grab, in Eight Companies

Dialpad, UJET, Regal, Twilio, Bright Pattern, Kustomer, Mitel and XCALLY are all chasing the same moment - the second a customer reaches out. Here is how eight very different companies are betting on what happens when AI picks up the phone.

contact-center · ccaasRead →
Story
Contact Center Software Is Learning to Answer the Phone Itself
Saas · Enterprise · Ai

Contact Center Software Is Learning to Answer the Phone Itself

Zendesk, TCN, Puzzel, Regal, UJET and Bright Pattern are chasing the same bet - that the next voice on your support line won't be human. Here is how six very different platforms are racing to get there.

contact-center-software · ccaasRead →
Story
Regal's AI Answers the Phone So Your Call Center Doesn't Have To
Ai · Saas · Enterprise

Regal's AI Answers the Phone So Your Call Center Doesn't Have To

The New York startup is betting the future of the call center isn't fewer humans and cheaper bots - it's AI voice agents that sound like your best rep, never sleep, and have already worked their way through 500 million calls.

regal · regal-aiRead →