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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

ratings-and-reviews

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Company
The Company That Turned Every Comment, DM, and Review Into a Job for the Machines
Ai · Saas · Enterprise

The Company That Turned Every Comment, DM, and Review Into a Job for the Machines

Emplifi stitched social listening, customer care, and shoppable video into one platform - and now points AI at the whole pile. Here is how a Prague analytics startup and an Ohio call-center vendor became a customer-experience company worth a billion dollars.

customer-experience · social-media-managementRead →
Company
Bazaarvoice Built the Plumbing Beneath the Five-Star Economy
Saas · Ecommerce · Enterprise

Bazaarvoice Built the Plumbing Beneath the Five-Star Economy

Every star rating looks tiny. Bazaarvoice turned billions of them into retail infrastructure - then began teaching that infrastructure to speak to creators, social platforms, and AI shopping agents.

user-generated-content · ratings-and-reviewsRead →