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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

quality-unit

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Story
LiveAgent: The Slovak Help Desk That Quietly Serves 150 Million People
Saas · Enterprise · Ai

LiveAgent: The Slovak Help Desk That Quietly Serves 150 Million People

Built in 2004 by Quality Unit to fix its own inbox, LiveAgent now runs customer support for more than 40,000 companies from offices in Bratislava, Kyiv and New York - without a cent of venture money.

liveagent · quality-unitRead →
Story
LiveAgent Built a 150-Million-User Help Desk on Zero Funding
Saas · Enterprise · Developer Tools

LiveAgent Built a 150-Million-User Help Desk on Zero Funding

Two Slovak developers couldn't find a support tool they liked, so they wrote their own. Twenty years later LiveAgent handles customer service for 40,000 companies - and Quality Unit still hasn't taken a cent of outside money.

liveagent · quality-unitRead →
Story
How Oracle, Groove, SysAid and LiveAgent Split Support
Saas · Enterprise · Developer Tools

How Oracle, Groove, SysAid and LiveAgent Split Support

Four companies, four very different bets on how a business should answer its customers - from Oracle's enterprise heft to a bootstrapped help desk built in Slovakia.

help-desk-software · customer-supportRead →